Refund policy

Thank you for shopping with GLOERAA, your trusted destination for premium jewellery.

We take pride in crafting and curating timeless pieces designed to make you shine.

Please read our Return and Refund Policy carefully before making a purchase.

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1. Eligibility for Returns

• We accept returns within 7 days of delivery.

• Jewellery must be unused, unworn, and in its original condition with all packaging, tags, and certificates intact.

• Returns are not accepted for:

• Customized or engraved pieces

• Pierced jewellery (like earrings) due to hygiene reasons

• Sale or discounted items

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2. International Orders

• For international customers, returns are accepted only if:

• The wrong item was delivered

• The product arrived damaged or defective

• Customs duties, taxes, and shipping fees are non-refundable.

• The return shipping cost must be borne by the customer unless the item is defective or incorrect.

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3. Refund Process

• Once your return is received and inspected, we’ll send an update via email or WhatsApp.

• Approved refunds will be processed within 7–10 business days to your original payment method.

• Refund amount excludes shipping, handling, and any international transaction fees.

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4. Exchange Policy

• We offer exchanges only for damaged, defective, or incorrect jewellery received.

• You must report the issue within 48 hours of delivery with a clear photo/video proof sent to our support team.

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5. Packaging for Return

Please ensure:

• The jewellery is securely packed in its original box.

• Include all authentication certificates and invoices.

• We recommend using insured and trackable shipping for safe return transit.

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6. Responsibility

GLOERAA is not responsible for:

• Items lost or damaged during return shipping.

• Delays caused by customs clearance for international returns.

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7. Contact Us

 

For any return, refund, or exchange query:

📧 onegloeraa@gmail.com

📞 +918880000054

🌐 www.gloeraa.com