Shipping policy

1. Domestic Shipping (Within India)

• All orders within India are shipped through trusted courier partners such as Blue Dart, DTDC, and Delhivery.

• Once your order is confirmed, it will be processed within 1–3 business days.

• Delivery usually takes 3–7 business days depending on your location.

• You will receive a tracking number via email or WhatsApp once your order is dispatched.

• In case of any delay due to unforeseen circumstances (weather, customs, or courier delays), our team will notify you promptly.

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2. International Shipping

• We ship worldwide to most countries through DHL, FedEx, or UPS.

• International orders are processed within 3–5 business days and usually delivered within 7–15 business days.

• Shipping charges and delivery timelines vary depending on the destination.

• Customs duties, taxes, or import fees (if any) are the responsibility of the customer and must be paid upon delivery.

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3. Order Tracking

• After dispatch, you will receive an email/SMS/WhatsApp with your tracking details.

• You can track your package through the courier partner’s official website using the tracking number provided.

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4. Shipping Delays

• We take utmost care to deliver your jewellery safely and on time.

• However, delays may occur due to natural calamities, strikes, or courier issues beyond our control.

• GLOERAA shall not be held responsible for such delays, but our support team will always assist you to ensure timely resolution.

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5. Packaging

• Every order is packed securely in our signature GLOERAA luxury box to ensure safety and prevent damage during transit.

• All shipments are insured until they reach the customer.

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6. Address Accuracy

• Please make sure your shipping address and contact details are correct at the time of checkout.

• We are not responsible for undelivered packages due to incorrect or incomplete addresses.

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7. Damaged or Missing Items

• In the rare case your order arrives damaged or incomplete, please contact us at [your support email] within 48 hours of delivery with unboxing video and photos.

• Our team will review and assist you with replacement or refund options as per our Return & Refund Policy.

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8. Contact Us

For any shipping-related queries, please reach out to us:

📧 onegloeraa@gmail.com

📞 +918880000054

🌐 www.gloeraa.com