Terms of service

1. General Information

Welcome to GLOERAA. By accessing or purchasing from our website (www.gloeraa.com), you agree to be bound by these Terms of Service.

Please read them carefully before using our site.

These Terms apply to all users of the site, including visitors, customers, and contributors of content.

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2. Products & Pricing

• All our jewellery pieces are handcrafted with care, and slight variations may occur — this is part of their unique charm.

• Prices of products are subject to change without prior notice.

• We reserve the right to modify or discontinue any product or service at any time without liability.

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3. Order Acceptance

• Once an order is placed, you will receive an order confirmation email.

• We reserve the right to refuse or cancel any order if there is an error in pricing, product description, or payment information.

• In case your order is cancelled after payment, a full refund will be initiated.

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4. Payments

• All payments must be made in full before shipment.

• We accept secure online payments via credit/debit cards, UPI, net banking, and international payment gateways.

• Your payment information is processed securely through trusted third-party payment providers.

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5. Intellectual Property

• All content on this website, including product images, logo, brand name GLOERAA, and designs, are the exclusive property of GLOERAA.

• No part of this website may be reproduced, distributed, or used commercially without written permission.

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6. Accuracy of Information

• We strive to display product descriptions, images, and pricing as accurately as possible.

• However, we do not guarantee that all information is error-free, complete, or up-to-date.

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7. Limitation of Liability

• GLOERAA shall not be liable for any direct, indirect, or incidental damages resulting from the use of our products or website.

• All jewellery items should be used as intended; GLOERAA is not responsible for misuse or allergic reactions.

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8. Return, Refund & Exchange

• Returns or exchanges are governed by our Return & Refund Policy, available on our website.

• Customized and engraved items are non-returnable.

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9. Third-Party Links

• Certain content or services may include materials from third parties (e.g. Instagram, payment gateways).

• GLOERAA is not responsible for the content or accuracy of such third-party sites.

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10. Governing Law

• These Terms of Service shall be governed and construed in accordance with the laws of India, and any disputes shall be subject to the jurisdiction of the courts of Gondal, Gujarat.

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11. Contact Information

If you have any questions about these Terms of Service, please contact us:

📧onegloeraa@gmail.com

📞 +918880000054

🌐 www.gloeraa.com